The Mask Lab Shop (“we” and “us”) is the operator of (https://shop.themasklab.in) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
We charge flat fees on products. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
3.2 Dispatch Time
Orders are usually dispatched within 1 business day from receipt of the order request.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 P.O. Box Shipping
We are unable to offer P.O. Box Shipping.
3.5 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please email us at [email protected] so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with 24 hours. Our customer services or contact details can be found on https://themasklab.in/contact-us/
You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick up your packaging for investigation at our end.
Please do not use the item for which the claim is being raised.
The refund for prepaid/Cash on delivery orders will be done after the investigation.
6. Customer service
For all customer service inquiries, please email us at [email protected] or visit https://themasklab.in/contact-us/